Termsmohmmed shek zen
TERMS AND CONDITIONS
- “The Company” is the Cleaning company
- “The Cleaner” is an operative member of the company working who is carrying out the cleaning services of the company
- “You or the client” is the one benefited with the cleaning services
- “Service” is the cleaning work served by the company equivalent to the amount of money and time availed by the client
- “Booking” is the schedule of the cleaning session.
Hours of Service
- Minimum of 3 hours per cleaning visit applies. (for house cleaning )
- Cleaning service starts at 8 am to 7:30 pm.
- The contract is provided to clients availing service monthly.
- Rate of 40 dirhams per hour (without materials)
- Rate of 50 dirhams per hour (with materials)
- Upholstery cleaning rate depends on sizes
- Preferably through cash payment
- Issuing of cheque is also considered
- Failure for handing over the payment should be given note to the company
- Our obligation is to provide on-time service and in any delay, the client will receive notification.
- Any matters will be taken into discussion.
- The company will comply as well with the adjustments laid down by clients.
- The client is required to provide all the information needed for the booking.
- Information regarding the cleaner access must be relayed to the management.
- To make prompt payment for the service provided and additional services in any case.
- To give notification if there are changes in the bookings or other instructions.
- Cancellation of the booking should be made a day before or 3 hours before the set schedule.
- Complaints in the service provided must be escalated to the management.
- Complaints must be elevated the soonest for resolution.